Your job description
- Monitoring our application helpdesk portal
- Responding to incoming requests
- Analyzing requests, resolving them or delegating them to other colleagues if necessary
- Managing and developing the knowledge base for our customers
- Monitoring of services that monitor the running of the application for customers
- Testing new functionalities of our application
- Participating in team meetings
- Traveling to customers and conducting training sessions over time

What you should know
- Advanced knowledge of MS Windows, MS Office
- At least basic knowledge of working with Linux
- Knowledge of databases at a basic query and concept level (SQL)
- Awareness of network technologies (What is IP, routing, firewall, network sniffing)
- Communication skills, good speaking skills
- Organizational skills, analytical thinking
- Advanced English language skills (B2 - we have customers in the UK and beyond)
- Independence and diligence

What would be great if you could
- Docker
- GitHub
- Basics of Django, React, programming in general
- SW testing methodologies
- A highly developed sense of dark humor
- Driving licence with. B

What we can offer
- A team with a sense of humour
- Direct impact of your work
- Flexibility for the future (We're growing and so are our people)
- A laptop, phone, desk and chair (just for you)
- Occasional Home Office opportunities
- Multisport card or pension contribution offered to you after your probationary period
- Lump sum meal allowance
- ...and other benefits that we will tailor individually if you need something

If you've read this far, you're on your way to becoming a member of our software team. Just click the red button and things will start happening.