Service and support

Regular professional service and customer support contribute to the stable and maximum performance of the delivered storage system and all its components throughout its lifetime. Timely service intervention will prevent potential collision situations and necessary downtime of critical storage technologies.

VertiFlex offers a comprehensive portfolio of Lifecycle Performance Services tailored to the needs of your operation, from regular maintenance to performance enhancement of the logistics system to a plan to optimize the total cost of service and maintenance throughout the life of the storage system delivered by us.

Our Lifecycle Performance Services service program includes predictive analysis and modernization, maintenance and service, preventive inspections, training and certification, technical support, and spare parts delivery programs. We also offer comprehensive packages within service contracts.

The installation of the storage system includes the assembly of equipment, including accessories, commissioning and testing, connection to related storage or production systems, and commissioning. Subsequently, the equipment is handed over to the customer, including the relevant documentation and training in safety work principles.

With regard to the development of customer needs and requirements for storage equipment, we prepare a modernization or reconstruction program for existing equipment to meet the technological needs of the operation.

In the event of a change in the organization of storage or production processes, or relocation to new premises, we provide professional dismantling of equipment and its relocation and commissioning as needed by the customer.

Identifying faults and potential performance reductions of storage equipment through historical data analysis leads to the qualified compilation of a service plan that helps prevent collision situations and unwanted system downtime.

Remote access provides quick and secure access to control systems and connected equipment. If the customer's network and security rules allow, a VertiFlex technician can remotely check the status of the equipment and any error messages. Thanks to monitoring and diagnostics of the status via remote access, our expertise is available to the customer on-site, which means faster problem solving and more flexible service intervention already during the first visit.

Regular service inspections ensure trouble-free operation without unplanned downtime. Regular maintenance actively prevents malfunctions and damage.

An advanced approach to preventive inspections, including the use of remote access, reduces overall maintenance costs thanks to timely service intervention. We also perform regular safety inspections, including their documentation according to applicable legislation for maximum protection of health and property in the workplace.

A comprehensive package of service care within a service contract includes service inspections, technical support, and troubleshooting within a guaranteed time. The service contract guarantees the customer priority access in case of necessary intervention.

Qualified employees with rich knowledge and skills work more efficiently and independently solve problems without the need for external support, leading to cost savings on maintenance and service trips. It pays off to invest in the operating staff for technologically advanced equipment. We organize training divided according to the competencies and qualifications of employees.

Ensuring the operation of storage equipment is critical to the operation of the logistics or production process. VertiFlex provides quick access to expert technical support for all technologies. Support is provided by service technicians directly at the customer's site or is available through remote support, which is available 24 hours a day.

The spare parts availability program takes into account the risk of unplanned downtime. The availability of spare parts and their quick ordering is part of ensuring the operation of critical storage infrastructure.

In case of need, we will also provide the operation of a consignment stock of spare parts directly at the customer's site, significantly improving the availability of important spare parts.

Ensuring necessary repairs by a qualified and competent service technician contributes to ensuring the operability of the equipment and minimizing downtime.

The equipment can subsequently be equipped with optional accessories, such as a signaling beacon. Professional installation guarantees the safe operation of the installed components and thus increases the utility value of the entire equipment.